How It Works

The Claims Process

We aim to make claiming as simple and compassionate as possible. Our team is here to guide you every step of the way.

Reach out by phone, email, or in person. Let us know the nature of your claim and we’ll guide you on the next steps.

Submit the required documents. Our team will verify your VNPF membership and qualifying event details.

Your claim is assessed against the scheme criteria. We work efficiently to provide a decision as quickly as possible.

Approved claims are paid directly to you or your nominated beneficiary when and where support is needed.